Terms and Conditions
- Delivery and Pickup
- Site Preperation
- Cancelation Policy
- Electricity Responsibility
- Concession Machine
- Supervision of Inflatables
- Online Reservations
Terms & Conditions
DELIVERY AND PICKUP:Bounce Bazaar's (BB) rental terms are for 8-hour periods. Deliveries can begin as early as 8 am and pick up time can be as late as 9 pm. There is an overnight option for events that may go later into the night, which will allow for your jumper to be picked up the following morning. Drivers will need a 3-hour delivery and pickup window.
DELIVERY: During delivery, the adult making the payment must be present in order to sign the paperwork. The customer is required to check the units prior to the driver’s departure. Delivery charge is included in the pricing for all jumpers. Tables, Chairs, Tents, and Party Extras do not include the delivery charges. Therefore, an additional delivery fee will be applied to these products when ordered without a jumper.
PICKUP: Pickups will begin from your requested time, and not before, but can range up to 3 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen, you will be notified immediately.
SETUP: Inflatables can be set up on grass, concrete, asphalt, hardwood, or sand. Cleaning fees apply for units to be set up on sand; customer MUST notify BB during reservation. The customer must make certain there is sufficient space for setup and bouncer. If, upon delivery time, BB discovers there is not ample space, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees.
STAIRS: Customer MUST inform BB of any stairs/steps present in the area of setup. Maximum of 20 stairs/steps allowed for Bounce Houses and 10 stairs/steps for larger inflatables. If steps surpass maximum allowed there will either be a Delivery Fee applied or reservation will be canceled and a cancellation fee will be applied.
WATER SLIDES: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if a customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.
TABLES, CHAIRS, & TENTS: Delivery of tables, chairs and tents is not included in the cost of renting the items. Unless rented with an inflatable, an additional $30.00 delivery fee will be attached to any order consisting of these items alone. Delivery of these items is only "curbside delivery." The items will be dropped off at the renter's address, but not set up. Setup of these items is entirely the renter's responsibility. We ask that the items be prepared for pick-up, just as they were dropped off; that is to say, that all tables, chairs and tents should be folded and stacked as they were dropped off.
SITE PREPARATION:It is the customer’s responsibility to make sure the setup side is prepared, for example, lawns mowed, vehicles/obstacles out of the way, animal feces removed, and location cleared before the driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, he or she might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied.
Underground Utilities: Please be ready to inform the driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. It is recommended you contact DIG ALERT at 8-1-1 or 800-422-4133 before our arrival.
DEPOSIT: A 10% deposit is required when placing an order through our website. For over the phone rentals, if you would like to pay cash at the time of delivery (COD), then a credit card number will be required to be placed on file for security reasons. We do require credit card information for all rentals to be held on file for security reasons.
CREDIT CARD: All major credit cards are accepted. To pay by credit card customer must pay before delivery time (either during reservation time or upon confirmation). If the name on the credit card is different than the person making reservation, and the credit card owner will not be present to sign for rental, then a Credit Card Authorization form will be required to be filled out and sent in for reservation to be accepted.
CHECK: All payments using business checks must be made before the time of delivery. BB must receive the customer's check at least 3 days before the reservation date. Checks will not be accepted during the delivery time. All returned checks will be charged a $30 penalty fee. No personal checks accepted.
CASH: Customer is required to have exact cash amount for the balance due since drivers do not carry change with them.
COLLECTIONS: Any balance that is outstanding after 30 days of the event date will be sent to collections. We will make our best effort to contact you via phone and email to notify you of any unpaid balances. If after 30 days we still do not get a reply back or payment made for outstanding balances due, then we will have to send the invoice to collections for further processing.
TAX: The property is being leased (rented) in substantially the same form as acquired by the lessor (rentor) and the lessor (rentor) acquired the property in a transaction that was a retail sale with respect to which the retailer reported and paid sales tax or as to which the lessor (rentor) has paid use tax measured by the purchase price of the property. Therefore, there is no tax charged to our rental products.
CANCELATION POLICY: If a customer decides to cancel their reservation, they must do so 72 HOURS (3 days) before their reservation day. If the customer cancels their order 48 hours (1-2 days) of their reservation date, a cancellation fee of 25% of the rental total will be applied. If the customer cancels their order the day of the rental, they will be charged the 50% of the rental amount.
If the customer cannot get a hold of the company, or has called after business hours, it is still the customer's responsibility to leave a message in the company's messaging system about cancelling their reservation or sending an email to firstname.lastname@example.org regarding the cancellation.
RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CONTACT and cancel before 7am on the day of the event (voicemail and emails before 7am are ok for cancellation). If the customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that BB can deliver if weather conditions get better.
If the customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, BB reserves the right to cancel the order, due to safety concerns, with NO refund provided.
During rain/inclement weather, it is unsafe for anyone to play inside the inflatables; therefore, we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, or may take place indoors, we give customers the option to deliver the order or cancel it for days that are predicted to rain.
It is the customer's responsibility to contact BB to cancel their order or go through with it during these rain/inclement weather days before 7am. If the customer decides to cancel the order once BB driver has already arrived at their location, than BB reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.
ELECTRICITY RESPONSIBILITY: Providing adequate electricity is solely the customer’s responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location, then a Generator will be required.
ELECTRICAL OUTLETS: Electrical outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for BB equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the rental period (i.e. setup delays, constant deflation). Therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.
EXTENSION CORDS: Please be ready to provide extension cords to drivers if the setup location is further than 25 feet away from the outlet you plan to use. BB drivers DO NOT carry extension cords. However, if a customer REQUESTS one, driver makes sure to carry an extension cord for their order. Any extension cords used must be 3-prong cords that are UL, and CE approved and no less than 14/3 gauge.
Mostly all concession machine rentals (except for Popcorn Machine w/Cart) are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord. All concession machines come with all the accessories needed for 100 servings. Driver is responsible for instructing customer of the correct operation of the concession machines and customer’s signature of rental agreement is proof of driver's instructions.
Note: Snow Cone machine rental does not include ice cubes and should be provided by the customer (can be purchased from any supermarket). It is recommended to have about 50-60 pounds of cubed ice for every 100 servings.
SUPERVISION OF INFLATABLES: Customer is responsible for supervising the safety and conduct of all participants using BB products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed.
BB does provide inflatable attendant service for larger events. Attendants will come out and supervise the safety of participants using the inflatable products. However, the responsibility of making children follow attendant’s guidelines is the adults or parents' responsibility.
ONLINE RESERVATION: When reserving online, customer is given 15 minutes to proceed with checkout, otherwise order will be canceled once time expires to clear product availability for another customer. Order will not be confirmed unless the customer goes through the checkout process, and a deposit for 10% is processed. Once the deposit is processed a confirmation email will be automatically sent to confirm the rental.
NOTE: Customers placing orders within 24 hours of the delivery time MUST call Bounce Bazaar offices at (818) 396-9694 to confirm rental since it is last minute. This confirmation call is required to have product prepared for rental and have driver assigned for delivery. Order may be canceled if the customer does not speak to anyone at Magic Jump Rentals within the last 24 hours. It is advised to rent over the phone at (818) 396-9694 for last minute orders.